For California:
Full refund:
– If you are not approved by the doctor.
– If you apply for a refund within 24 hours of your order.
– If you were mistakenly charged for 2 or more MMJ cards.
– If you have not received your Hard Copy (Paper Rec or Plastic Card) to your mailbox within 30 days of placing your order. As compensation, we can reissue the card and send it by express delivery to the confirmed shipping address or another address you provide us with.
Partial refund:
– If you request a refund after doctor approval within 45 days of the date the order was placed, we will refund 50% of the order price. The other 50% of the order value will be withheld to cover the costs of the doctor’s work performed on your order, printing, and mailing costs.
No refund:
– We are unable to issue a refund after 45 days from the date the order was placed.
Please note that the refund process may take up to 7 days to be processed.
For all U.S. states (except California):
Full refund:
– If you are not approved by the doctor, we offer a full refund of your order.
– If you cancel your order/appointment before the doctor’s consultation, your deposit will be refunded.
No refund:
– We are unable to issue a refund after the consultation followed by the doctor’s approval.
Please note that the refund process may take up to 7 days to be processed.
