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Full refund is issued if you were mistakenly charged for 2 or more MMJ cards, or if you have not received your Hard Copy within 30 days of placing your order. As a compensation, we can reissue the card and mail renewed ISS to the confirmed shipping address or other address you provide us with.
Partial refund (50% of the order price) is issued if you decide to cancel your service within 45 days of the date the order was placed. It could take up to 7 days for the refund to be processed. Unfortunately we can refund only 50% of the order price because the medical, the printer and the mail costs have already been incurred and cannot be reimbursed by our service providers.
We are unable to issue a refund after 45 days from the date the order was placed.